FAQs
Orders & Shipping
Q: How long does it take to process my order?
A: We typically process orders within 1-3 business days. Custom or made-to-order items may take longer, which will be noted on the product page.
Q: Do you offer international shipping?
A: Yes, we ship worldwide! Delivery times vary depending on the destination, so please allow 7-14 business days for international orders.
Q: How can I track my order?
A: Once your order has been shipped, you will receive a confirmation email with a tracking number that you can use to monitor your package.
Q: What are the shipping costs?
A: We offer free standard shipping on all domestic orders over $100. Shipping costs for orders under $100 and international orders will be calculated at checkout.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns on most new, unworn items within 30 days of delivery. Items must be returned in their original packaging with all tags attached. Custom or personalized items are non-refundable unless they arrive damaged or defective.
Q: How do I return or exchange an item?
A: To initiate a return or exchange, please contact our customer service team at kiwibonbon21@gmail.com. We will provide you with a return shipping label and instructions on how to send the item back.
Q: Do you cover return shipping costs?
A: We offer free return shipping for domestic orders. For international returns, customers are responsible for return shipping costs.
Q: Can I exchange an item instead of returning it?
A: Yes, you can exchange an item within 30 days of receipt, subject to stock availability. Please contact our customer service team to arrange the exchange.
Product Information
Q: Are your jewelry pieces hypoallergenic?
A: Yes, we use high-quality materials that are hypoallergenic and safe for sensitive skin. Please check the product description for specific material details.
Q: Do you offer custom or personalized jewelry?
A: Yes, we offer custom and personalized jewelry options. Please contact us at kiwibonbon21@gmail.com for more information or visit our custom jewelry page.
Q: How should I care for my jewelry?
A: To keep your jewelry looking its best, store it in a cool, dry place, avoid exposure to water and chemicals, and clean it regularly with a soft cloth.
Q: What should I do if my jewelry arrives damaged?
A: If your jewelry arrives damaged, please contact us immediately at kiwibonbon21@gmail.com with a photo and description of the issue. We will arrange for a replacement or refund.
Payments & Promotions
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other popular payment methods. You can view all available payment options at checkout.
Q: Do you offer gift cards?
A: Yes, we offer digital gift cards in various denominations. They can be purchased on our website and used for any product.
Q: How can I apply a discount code?
A: You can enter your discount code during the checkout process. The discount will be applied to your total order amount.
Q: Do you offer any promotions or discounts?
A: Yes, we offer seasonal promotions and discounts. Sign up for our newsletter to stay updated on our latest offers.
Contact Us
Q: How can I contact customer service?
A: You can reach our customer service team at kiwibonbon21@gmail.com or 201-615-9096. We're available Mon-Fri 10AM-4PM to assist you with any inquiries.
