Shipping & Returns
At Kiwibonbon, we take pride in delivering your exquisite pieces with care and efficiency. Below are the details regarding our shipping process:
Processing Time:
- All orders are processed within 1-3 business days.
- Custom or made-to-order items may require additional processing time, which will be specified on the product page.
Shipping Options:
- Standard Shipping: Delivery within 5-7 business days.
- Express Shipping: Delivery within 2-3 business days.
- International Shipping: Delivery times vary by destination. Please allow 7-14 business days for international orders.
Shipping Costs:
- We offer free standard shipping on all domestic orders over $100.
- Shipping costs for orders under $100 and express shipping options are calculated at checkout.
- International shipping rates are determined by the destination and will be calculated at checkout.
Tracking Your Order:
- Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your package.
Returns & Exchanges
We want you to love your jewelry, but we understand that sometimes things don’t work out. Our return and exchange policy is designed to be as hassle-free as possible.
Return Policy:
- You may return most new, unworn items within 30 days of delivery for a full refund.
- Items must be returned in their original packaging with all tags attached.
- Custom-made or personalized items are non-refundable unless they arrive damaged or defective.
Exchange Policy:
- If you would like to exchange an item, please contact our customer service team to arrange the exchange.
- Exchanges must be made within 30 days of receipt and are subject to stock availability.
Return Process:
- Contact our customer service team at kiwibonbon21@gmail.com to initiate a return or exchange.
- Pack your item securely in its original packaging, including all paperwork, accessories, and tags.
- Use the return shipping label provided by our customer service team and drop the package at your nearest shipping location.
- Once we receive your return, we will process your refund or exchange within 5-7 business days.
Return Shipping Costs:
- Return shipping is free for domestic orders.
- For international returns, customers are responsible for return shipping costs.
Damaged or Defective Items:
- If your item arrives damaged or defective, please contact us immediately at kiwibonbon21@gmail.com with a photo and description of the issue. We will arrange for a replacement or full refund, including return shipping costs.
Non-Returnable Items:
- Custom or personalized jewelry
- Gift cards
- Final sale items
