Policies

Shipping & Notification

All items are sent out within 1-5 business days of order placement & are shipped via your shipping choice at checkout. Merch items have similar turnaround, please email me if you would like more specific time frames for Merch items at kiwibonbon21@gmail.com.

Orders containing PREORDER item(s) that have other goods in the order will ship with the preordered piece(s) within the range of the deadline given for the preorder. They will NOT ship separately unless you would like to pay for both shipping costs which can be arranged by emailing me at kiwibonbon21@gmail.com.

Email confirmation of your order is sent as soon as your order is placed. Please reference this number when asking us about your order.

A separate email will be sent when your order is shipped with your tracking number. Please double check your shipping address & contact information at checkout. Buyer is responsible for supplying correct delivery information.

Shipments are manually processed & carefully hand-packaged for safe delivery.

Kiwibonbon is NOT responsible for lost and/or stolen packages.